Access To Customer Service

User →Customer service hotline→Accept customer requirements, create customer data base→Engineer visiting service→Service Feedback

 

After-sale Service

Our after-sale service center has a professional and technical service team, superb technique, professional ability, has rich experience in maintenance and support.

 

Accept Service

In order to obtain the customer service requirement info and make service response in time, our multimedia set up client call center and open unified national service hotline accept our multimedia users’ pre-sales consulting, questions in use, after-sales maintenance demands etc.

 

After-sales Maintenance Process

Accept maintenance task→Home service booking→door-to-door service→If maintenance in warranty? (Agree Pay-needed maintenance or not ?)→Repair→Services completed

 

Service Feedback

After completed service, The Authorized service providers will serve the result feedback to  customers through  customer service management system.

 

Information Processing

Our multimedia service engineer or customer representative receive user’s calls, processing user’s info,setting up user date base according to the service demand of user, and transferring user service demand to the service center by multimedia customer service management system.

 

Users Return Visit

Our customer service management system will make a return visit after completion the service, supervise service respond quality and collect user feedback, Input user information file, to service quality analysis, follow- up service, value-added service provide data support.